Return Policy

At Ô Amazon Water, we are dedicated to providing our customers with an unparalleled experience, from the moment of purchase to the enjoyment of our fine water. We understand the anticipation that comes with waiting for a product as exquisite as Vitoria Regia or any in our unique water series. Therefore, we take great care in ensuring that your order reaches you in perfect condition, reflecting the quality and luxury that define us.

Final Sale Policy

Please note that all sales made through Ô Amazon Water are considered final. Our dedication to quality and the exclusivity of our products necessitate this policy. Each bottle is a testament to the purity and essence of the Amazon, and we ensure that what you receive is nothing short of this promise.

Damaged Goods

In the rare event that your order arrives in a condition that is not up to your expectations or is damaged, the responsibility primarily lies with the courier service. Our trusted shipping partners, including DHL and UPS, are selected for their reliability and quality of service. Should there be any issues with the condition of your package upon arrival, we encourage you to contact the courier directly for resolution.

Commitment to Satisfaction

Despite our policy on final sales, your satisfaction remains our utmost priority. We understand that unique circumstances may arise, and we are committed to ensuring your experience with Ô Amazon Water reflects the high standards we set for our products and customer service. Should you have any questions, concerns, or issues with your shipment, we urge you to reach out to us directly.

For any assistance, please contact us at:

Our customer service team will be more than happy to help you with your inquiries, offering support and guidance to resolve your concerns. At Ô Amazon Water, every drop counts — not just in our bottles, but in the way we value and appreciate our customers.

Thank you for choosing Ô Amazon Water, where every sip is a journey to the extraordinary.